Best for small businesses.
It has CRM functionality, which allows you to add a CRM board for managing customer relations. Monday.com CRM is suitable for both small and large organizations.
It offers many features that will help you manage your pipelines. It will give you complete visibility into your contact information and allow you to access it from a single database. The customer portal can be customized to meet your specific needs.
Pros:
Simple to use
It is easy to learn and doesn’t require expensive training.
It allows teams and members of different teams to work together seamlessly. Each member of the team can contribute to various projects and tasks, trigger conversations, make comments, trigger discussions, ask questions, provide intimate solutions and many other things.
Cons:
It is hard to switch between views within a project.
Pricing:
No Cost CRM – $0 – Up to 2 Seats
Basic CRM – $10 seat / month
Standard CRM – $14 seat / month
Pro CRM – $24 seat / month
#2. Salesforce
Best for medium-to-large-sized operations.
Salesforce is a well-known name in CRM solutions. It has many products and modules today. These include customer relationship management software that can be used for all three major areas: sales, marketing, and customer support. Salesforce can be used for all business processes. Salesforce provides software for building email marketing campaigns. Marketing automation can also be set up.
Pros:
Salesforce Mobile App allows users to access their CRM data from any device, at any time.
Salesforce CRM allows you to easily keep track of the most important projects, teams, and topics via a social feed. It helps the team work together towards a common goal.
It’s cloud-based and enables business automation with efficient management.
Cons:
This requires a lot of customization and complex environments.
Salesforce Upgrading can cause problems for clients as some functionalities are hidden.
Insufficient technical support and complicated reporting processes.
Price:
Open Source: Completely free
Essentials: US 25 and increasing according to the needs.
#3. Pipedrive
Best for startups, small businesses, and eCommerce.
Pipedrive is a sales management software for small teams. It visualizes your sales pipeline and makes sure that important conversations and activities don’t get lost. You can manage your leads and ongoing sales with a variety of features in Pipedrive.
It was created by ex-Skypers and hardcore salespeople. Pipedrive organizes leads so you can always see the big picture and focus on the most important deals.
Pros:
Mobile software is available for Android and iOS iPhones.
It’s very flexible in terms of modification and graphics.
It’s easy to use.
Cons:
You cannot send mail from within PIPEDRIVE.
PIPEDRIVE does not have an integrated phone system, and it is impossible to track customer responses via apps.
The automation department lacks the capability to create custom reports.
Pricing:
Silver: US $12 .50
Gold: US $24.20
Platinum: US $49.17
#4. Oracle NetSuite
Best for companies of every size, from pre-revenue startups to fast-growing businesses.
NetSuite is a cloud-based CRM system that automates core business processes and provides real-time insight into financial and operational performance. It provides companies with a single integrated suite of applications that can manage accounting, order processing, and inventory management. This allows them to have clearer visibility into their data and gives them tighter control over the business.
Pros:
Oracle NetSuite CRM streamlines the lead-to-cash process.
Forecasting, upselling, and commission management will improve your sales performance.
Manage global sales and service organizations.
Cons:
NetSuite Outlook Integration stopping for no apparent reason.
Rigid cost structure
Best for individuals, startups, and small businesses.
#5. Zoho CRM
Zoho CRM is an omnichannel cloud-based customer relationship management platform that helps global businesses take control of their business processes and build lasting customer relationships. This web-based platform is customizable to fit different industries.
Zoho CRM integrates with over 40 Zoho products. It also has the ability to extend its capabilities with more than 300 third-party app extensions such as G Suite, Office 365, and Salesforce.
Pros:
Zoho CRM allows businesses to easily customize the interface to suit their needs.
Premium users receive 24-hour support.
Security features such as encryption, audit logs, and IP restrictions. Two-factor authentication allows for customized access to users.
Cons:
The Free Edition is only available for 3 users.
Doesn’t offer on-premise solutions.
Pricing:
Free: Up to three users
Standard: Rs. 800 per annum
Professional: Rs. Professionals: Rs. 1400/year
Enterprise: Rs. 2400 per annual